Important Notice Regarding Your Water Service

Fort Bend County Municipal Utility District No. 23
CUSTOMER NOTIFICATION

---

Subject: Important Notice Regarding Your Water Service

Dear Fort Bend County Municipal Utility District No. 23 Customer:

We are writing to inform you of an upcoming change in water services that will take effect on November 9, 2026.

As part of this transition, responsibility for water service operations will be transferred to Integrity Water Operations Group, LLC. This change is intended to support continued reliable service.

What this means for you:

• Your water service will continue without interruption.

• Existing service lines and infrastructure will remain in operation.

• You can manage your Water Account through the customer portal on the Integrity Water Operations website. We will notify you once your login credentials are available.

  

• Payment notice: automatic payments have been temporarily suspended. Please note that your water account numbers will be changing. During this transition period, please send checks/money orders to Integrity (made out to Fort Bend County MUD No. 23 with current account number). Late fees and service disconnections will be waived throughout the transition.

• Customer service inquiries should be directed to Integrity Water Operations Group, LLC after the transition date of November 9, 2026.

We appreciate your patience and cooperation during this transition and remain committed to providing safe, reliable water service to your community.

If you have questions regarding the transition, please contact Integrity at 281-953-6700 or e-mail info@integritywaterops.com. You can learn more about our company at www.integritywaterops.com. We look forward to working with you.

Sincerely,

Integrity Water Operations Group, LLC and the Fort Bend County MUD No. 23 Board of Directors

---