Important Contact Information for Water and Sewer Issues


Formerly Aqua Services, LP

11302 Tanner Road
Houston, Texas 77041
Main Telephone (713) 983-3500
Fax (713) 983-3700

Customer Billing (8:00 a.m. - 5:00 p.m.)
Billing Information, Account balance, and service transfer
(713) 713-405-1760

Mail monthly water payments to:
Fort Bend County MUD 23
P.O. Box 4322
Houston, Texas 77210-4322
DO NOT Mail Water Payments to the Tanner Road Address 

OR

Payment Drop Box
M. R. Massey Administration Building
1570 Rabb Road
Fresno, Texas

Drop Box Information
 No payments processed inside.
 Checks or money orders only; no cash.
 No tax payments.
MUD 23 payments only.

 

Service Calls (24 Hours, 7 Days a week)
Water Leaks, sewer, stoppages, etc.
(713) 405-1760

Understanding Your Monthly Water Bill

Fort Bend Municipal Utility District No. 23 is responsible for providing water, sewer, and garbage service to businesses and residents within its boundaries. Payment is due the 5th of each month and a residential water bill is calculates as follows:

Water 0-8,000 gallons $13.50 (minimum)
  8,000-15,000 gallons $1.25 per thousand gallons
  15,000-50,000 gallons $1.50 per thousand gallons
  Over 50,000 gallons $1.75 per thousand gallons
 
Sewer
$17.80 flat rate each month. Using these rates the following sample water bills can be calculated.
 
Homeowner using 7,000 gallons of water $13.50 for water
  $17.80 for sewer
  $31.30 monthly water bill
  
Homeowner using 10,000 gallons of water $13.50 for the first 8,000 gallons
  $ 2.50 for the next 2,000 gallons ($1.25x2)
  $17.80 sewer
  $33.80 monthly water bill
  
Groundwater Reduction Plan (GRP) Fee $.70 per 1,000 gallons of water used
 

Our MUD District's operator is Southwest Water Company. We contract with Southwest Water Company to read the meters, bill and collect monthly for water service in the district in addition to maintaining operation of our water/sewer system in a cost effective manner that meets all local, state, and federal guidelines.

Fees for Late Payments/Disconnection

Accounts not current within 30 days will be assessed a late charge equal to 10 percent of the unpaid balance. A notice of delinquency and warning of potential termination will be sent via United States mail, and a handling fee of $5.00 will be added to the account. Terminated services will result in a $50.00 reconnection fee and a $60.00 additional deposit. Payments that are returned for insufficient funds will also be assessed a $25.00 handling charge.

Fresno Volunteer Fire Department Voluntary Donation

Each month on your water bill there appears three line items. They are:

  • Water
  • Sewer
  • Volunteer Fire Dept. Donation

The Volunteer Fire Department Donation is a voluntary $3 donation to the Fresno Volunteer Fire Department (FVFD). The FVFD is the designated fire protection for the subdivisions that make up Fort Bend MUD 23. It is a truly volunteer department whereby no member receives compensation for his or her service. FVFD activities are funded through donations, fund-raisers held throughout the year and a fee per fire or medical run, paid by Fort Bend County. Monthly donations from the MUD 23 water bills average over $4,500 each month and reflect overwhelming generosity on the part of our community. Over the last six years this income has played an important role in the fire department's ability to make monthly payments on a fire truck that they would otherwise not be able to afford.

The MUD Board Directors fully support the activities of the department but feel it is important to remind our customers periodically this line item on your water bill is voluntary. Each month you have the choice of subtracting the $3 from your bill prior to payment or donating a lesser amount.

Thank you again for supporting OUR Fire Department.

 

  
   

For any questions regarding water service:

Formerly Aqua Services, LP

Billing and Service: 713-405-1760

The content contained in this website is provided by Fort Bend Municipal Utility District No. 23 (the "district") as a service to you.  This website and the information contained herein should not be relied upon or used as information for the purposes of securities disclosure about the district or its financial condition.  Persons should not rely upon this information when considering whether to buy, sell or hold bonds issued by the district.  All information contained herein speaks only as of the date indicated.  The district assumes no duty to update any information contained in this website at any time.

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